Revised: 26/10/2025

This privacy policy explains how Euro Vignettes Limited (“Euro Vignettes”, “we”, “us”, or “our”) collects, uses, and protects your information when you visit our website (https://eurovignettes.com) and when you use our services to purchase digital toll passes and low emission vignettes.

Euro Vignettes Limited is registered with the Information Commissioner’s Office (ICO). Our data protection practices adhere to applicable UK and EU regulations concerning the handling of personal data.

Information We Collect

We collect personal information you voluntarily provide when you place an order on our website, inquire about our services or products, interact with features on the site, or communicate with us.

We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Customers may unsubscribe to all and any communication by emailing, calling or sending a postal letter to the dedicated data protection controller as declared in the ICO license.

• Personal Identification Information: Name, email address, telephone number, and postal address.

• Vehicle Information: Vehicle type, registration number, fuel type, registration date, and other details required to process your vignette application.

• Payment Information: Payment card details (processed securely by our payment providers; we do not store full card data).

Automatically Collected Information

When you use or visit our website, certain data is collected automatically, which does not directly identify you. This includes IP address, browser type, operating system, language settings, referring URLs, device information, country, access times, and how you interact with our website.

How We Use Your Information

Your personal information is used for the purposes listed below, based on legitimate business interests, contractual necessity, your consent, and/or compliance with legal requirements:

• To process and fulfill your orders, manage payments and shipments.

• To send you digital copies and inform you of order status.

• To protect the security and integrity of our website and services (including fraud prevention and monitoring).

• To comply with our legal and contractual obligations.

• To enforce our terms, conditions, and policies.

Sharing Your Information

We may process or share your personal data according to the following legal bases:

• Consent: Where you have expressly agreed to specific uses of your information.

• Contractual necessity: In order to fulfill orders and contractual terms.

• Legal obligation: Where required by law, regulatory authorities, or court orders.

• Protection of vital interests: Where necessary to prevent fraud, threats to individuals, or illegal activity.

Data Security

We employ administrative, technical, and physical safeguards to protect your personal data. However, please note no system can guarantee absolute security, and transmission of information on the internet carries inherent risks.

Data Retention

We retain personal information only as long as necessary for the purposes stated in this policy, unless a longer period is required by law (e.g., tax, accounting, or regulatory requirements). When no longer needed, data will be deleted, anonymised, or securely archived until deletion is possible.

Your Privacy Rights

Depending on your location, you may have the right to access, amend, erase, restrict, object to processing, or request portability of your personal data. To exercise these rights, please contact us at the details below.

Third-Party Links

Our website may include links to third-party sites and services. Activating these features may result in your data being collected by external parties. We are not responsible for external privacy practices.

Google Analytics

We use Google Analytics to understand how visitors interact with our website and to help improve our services. Google Analytics uses cookies to collect usage data, which may be transmitted to and processed by Google. This site activates IP anonymization to mask user identities. You can opt out by installing the browser add-on available at https://tools.google.com/dlpage/gaoptout?hl=en.
Further details are available in Google’s privacy policy and their terms of service.

Updates to This Policy

This privacy policy may be updated periodically. The revised date will be displayed above. Material changes will be communicated by posting notice on our website or contacting you directly where appropriate.

Contact Us

If you have any questions about this policy, your privacy rights, or wish to exercise your data rights, please contact our Data Protection Officer by email at support@eurovignettes.com.