How to upload your documents

Some schemes require a vehicle registration document to be uploaded as part of the application process.

If you need help with uploading or are unsure what documents you need to upload, read below.

You can also contact us if you need more help.

Select your country of vehicle registration for an example of the document required:

Crit'Air or Stick'Air:

How to upload your registration document for your Crit'Air/Stick'Air application:

You must upload a photo of your vehicle registration certificate as part of the Crit’Air and Stick’Air order process. Here’s a guide to help you do so correctly.

Our website simplifies the upload process – you can upload 4 photos of up to 20MB each when you place your order with us. This avoids errors commonly found with other websites.

We will check your photos. If we require further information or if the image is unclear we will get in touch within 24 hours.

With our easy-to-use order page, all you need to do is upload an image.

There’s no need to enter any other details about your vehicle (fuel type etc) in our order form – we’ll process your order with just your registration document.

Your document must clearly show the following:

Date of first registration
Fuel type
Make
Model
VIN (chassis number)

Instructions for UK drivers:

If you don’t have a copy of your V5C we can process your order using only a number plate. If you don’t have your V5C, upload any other document or a screenshot confirming your number plate.

This is applicable to UK-registered vehicles only.

Leasing a car and don't have a V5C?

If you lease your car you may not have a V5C.

Don’t worry – simply upload your VE103B (Vehicle on Hire Certificate) instead.

What is a V5C?

The V5C, also known as the vehicle logbook, is issued by the DVLA and details important information about your vehicle, including the make, model, and emissions standards.

The V5C also records the Registered Keeper of the vehicle and you will have received it when buying your car.

Prior to 2012 the logbook was blue. Since then they are red. The logbook is a 4-page document.

Front cover of the V5C Vehicle Registration Document:

April 2019 onwards:

Prior to April 2019:

Inside page of the V5C Vehicle Registration Document:

Steps to upload your V5C

Prepare your document: Ensure the V5C is clean and flat.
Take a photo: Use your phone, a camera or scan it. We only need a photo of the inside page but you may include a photo of the front cover too if you’d like. We allow up to 4 images to be uploaded.
Important: Ensure the section with the “VIN/Chassis/Frame No.” is clearly visible.
Go to the Order page
Upload the image: Follow the instructions to upload your V5C photo. Click the button to upload a photo or drag and drop the photo into the box.
Pay for your Crit’Air sticker: Enter your payment details at checkout.

Once ordered you’ll receive a digital version of the Crit’Air sticker, usually within 48 hours. You’ll receive the physical copy by post, usually within 2 weeks.

If you have any issues, please contact us.